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As business leaders, entrepreneurs and students of the ever-growing economy, what can we learn from WestJet?
WestJet was named one of Canada’s 10 Most Admired Corporate Cultures four times by Waterstone and ranked as the third-best employer in Canada by Aon Hewitt in 2011. WestJet believes their defining point is a culture of ownership that sets them apart from most airlines. They engage their community by having all non-executive WestJet employees (including pilots, flight attendants and maintenance) vote a member of their respective teams to represent them in discussions with executives.
Good managers know that happy employees are both loyal and productive employees. Those employees will also proudly represent the company to the public. Though employees can fine-tune their own work habits to improve job satisfaction, employers can also make changes to deliver job satisfaction.
Lessons from WestJet:
Give employees more control over their own work structure:
Schedule regular and interactive company meetings:
Interactions with others give people a positive boost, even for introverts:
The foundation of company success is respect for workers and the job they perform. Showing workers that they are being heard and putting an honest effort into compromising will often help to improve morale, even if management cannot meet all the demands of employees.